Changes to how you pay water charges

There are important change to the way you will be charged for water and wastewater services from 1 April 2021.

What’s going to happen?

Currently the charge for your water and wastewater is paid directly to London Borough of Brent. These are charges clearly outlined on your rent statement. We then pay Affinity Water for their service.  

This is going to change. Brent Council will stop charging you for water and wastewater services from 1 April 2021. Instead, Affinity Water will charge you directly and send you a separate bill, it will be your responsibility to pay them for these services.

Why is this happening?

After a recent review of the agreement between Brent Council and Affinity Water, Brent Council has decided that it is not in the best interest of the council to renew this agreement. From 1 April 2021, you will be billed directly by Affinity Water.

Tenants will now pay for their water and wastewater service in the same way as all other residents in the borough.

How do these changes affect me?

We will share your name and address details with Affinity Water so that they can start sending bills to you from 1 April 2021. They will also contact you directly to tell you more about what will happen and when.

What should I do now?

There’s no need for you to do anything immediately. Brent Council and Affinity Water will work together to ensure that we support you through these important changes.

Remember - You do not need to take any action for now. Affinity Water will contact you again before the end of February to tell you more.