Changes to how you pay water charges

There are important changes to the way you will be charged for water and wastewater services from 1 April 2019.

What’s going to happen?

Currently the charge for your water and wastewater is paid directly to Brent Council. These are charges clearly outlined on your rent statement. We then pay Thames Water for their service. This is now going to change. Thames Water have decided they would prefer to charge you directly for water supplied, which means the council will stop charging you for water and wastewater services from 1 April 2019. Instead, Thames Water will send you a separate bill and it will be your responsibility to pay directly for these services.

Why is this happening?

After a recent review of the agreement between Brent Council and Thames Water, Thames Water have decided not to renew this agreement and instead charge council tenants in the same way they charge all other residents in the borough. This means you will be billed directly by Thames Water from 1 April 2019.

How do these changes affect me?

Thames Water will start sending bills to you from 1 April 2019. They will also contact you directly to tell you more about what will happen and when.