New master lock system

Please note the communal areas and the street entrance doors to communal areas are not tenants’ or leaseholders’ personal spaces. This applies equally to purpose built blocks and converted properties. These areas provide access to all dwellings in the property and must remain clean and clear of any obstruction at all times. These areas also provide access to various mechanical and electrical systems that require inspection and maintenance from time to time.

Street entrance doors are now fitted with a master lock system that allows us to access the property when no residents are available to provide access. We have installed this master lock system as the Council has faced difficulty in many properties when trying to access its own communal areas. In addition, the new master lock system means that residents do not have to stay at home to allow access to the Council.

Our officers and contractors will visit communal areas from time to time. We will respect the fact that residents use these areas to access their homes by ensuring that we carry and show identification, notify residents upon our arrival, and follow social distancing guidelines. We will aim to provide early notification in the form of a letter or telephone call before visiting, although this may not always be possible.


Water leaks

Where there are instances of leaks occurring into your flat from another leasehold property, it is both home owners own responsibility to resolve the matter together. Once the leak has been rectified a claim can be made on the building insurance for any damage or repairs. 

Where a leak occurs from a communal service or a Brent Council tenanted property, please contact us to raise any required repair. Once the leak has been rectified a claim can be made on the building insurance for any damage or repairs, as we will not complete any associated repairs inside your leasehold property.


Gas Safety

As a home owner it is your responsibility to have your gas appliances serviced regularly.

It is recommended that your appliances are checked every 12 months by a gas safe registered engineer or you may be in breach of your lease as appliances can become unsafe if unchecked.