Repair priority

When will my repair get done?

To help you decide whether your repair is urgent or not, listed below are all Brent Council's repairs categories:


Priority 1
Attend within two hours to make safe and complete within 24 hours.


Priority 2 (Right to Repair guidelines apply) 
Tenants can use the Right to Repair schemes for small repair jobs. The repair must cost less than £250 to carry out.

Type of repairTarget for repairs to be carried out
Total loss of electrical power 1
Partial loss of electric power  3
Unsafe electrical fitting 1
Partial loss of water supply  3
Total or partial loss of accommodation or water/heating between 31st October and 1st May  1
Total or partial loss of accommodation or water / heating between 30th April and 1st November  3
Toilet not flushing (where there is no other toilet in dwelling)  1
Blocked sink, bath or basin  3
Tap which cannot be turned off 3
Leakage from water or heating pipe, tank or cister 1
Leaking roof 7
Insecure external window, door or lock 1
Loose of detached banister or handrail 3
Mechanical extractor fan in internal kitchen or bathroom not working 7

 


Priority 3
Complete repair within 28 days.


Exceptions to Right to Repair
Repairs normally treated as Right to Repair jobs will be treated as Priority 3 for the following reasons:

  • Cost of full repair work is over £250
  • Resident is not able to meet the appointment outlined within the target.

View your repairs history with MyAccount

Check your repairs history through Brent Council's My Account service.

Register for MyAccount or Log into your MyAccount.

Related documents
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