Repairs and maintenance

You must tell us, without delay, if there are any faults in your home which we are obliged to repair.

Report a repair online

You can now report a repair, book and manage appointments and track work progress quickly and easily via My Account.

Sign in or activate your online tenant account today 

To request a repair without logging in, report a non-urgent repair online.

You can also contact Housing Management Customer Response Team between Monday to Friday 8am to 5pm:

Note: Council staff and contractors will always carry identity cards and you should always ask to see their ID before you let them in your home.

Reporting emergency repairs

If an emergency occurs outside the office hours of 8am and 5pm Monday to Friday, please call:
020 8937 1234

Please note that this service is available for emergencies such as:

  • Major damage to the roof
  • Major flooding
  • Major electrical faults in order to make safe only.

You should give your name, address, contact telephone number and the nature of the fault.

The Council will take action to remove danger and prevent further damage to property. We will also take action to safeguard people at risk e.g. elders, residents with disabilities or expectant mothers.

Where there is a major incident, the Council will put in place measures to deal with this.