When will my repair get done?
To help you decide whether your repair is urgent or not, listed below are all Brent Council's repairs categories:
Attend within two hours to make safe and complete within 24 hours.
Priority 2 (Right to Repair guidelines apply)
Tenants can use the Right to Repair schemes for small repair jobs. The repair must cost less than £250 to carry out.
Complete repair within 28 days.
Exceptions to Right to Repair
Repairs normally treated as Right to Repair jobs will be treated as Priority 3 for the following reasons:
- Cost of full repair work is over £250
- Resident is not able to meet the appointment outlined within the target.
|Type of repair||Target for repairs to be carried out|
|Total loss of electrical power||1 day|
|Partial loss of electric power||3 days|
|Unsafe electrical fitting||1 day|
|Partial loss of water supply||3 days|
|Total or partial loss of accommodation or water/heating between 31st October and 1st May||1 day|
|Total or partial loss of accommodation or water / heating between 30th April and 1st November||3 days|
|Toilet not flushing (where there is no other toilet in dwelling)||1 day|
|Blocked sink, bath or basin||3 days|
|Tap which cannot be turned off||3 days|
|Leakage from water or heating pipe, tank or cistern||1 day|
|Leaking roof||7 days|
|Insecure external window, door or lock||1 day|
|Loose of detached banister or handrail||3 days|
|Mechanical extractor fan in internal kitchen or bathroom not working||7 days|
View your repairs history with My Account
Check your repairs history through Brent Council's My Account service.