Get involved

Get involved

Our new Resident Engagement Framework provides you with lots of great opportunities for you to get involved with us. These include being part of a local residents association, attending Talkback, focus groups, neighbourhood walkabouts, scrutinising our services and taking part in online surveys.

As a resident, you are in the best position to tell us what we are doing well and where we can improve. So now’s your chance to make a difference!

The new Customer Relationship Management (CRM) system will record the ways in which each resident wishes to be involved, and their feedback will be recorded against their customer files. This way, they can be systematically included in any engagement that they would like to be involved in.

What will this mean for residents?

  • It will be easy to do in the comfort of your own home
  • By making a difference, you also do your bit
  • Get better knowledge of housing
  • Build team working skills – opportunity to work with Brent Housing staff and other residents
  • Panel members would get skills and experience
  • You will notice things changing/improving on your estate
  • Making service improvement happen
  • Providing social value to your communities , and improving people’s lives
  • Small rewards are possible now, and a loyalty scheme is being considered
  • Out of pocket expenses for meetings attended

If you would like further information about getting involved, email us at You can also join the conversation on Facebook and Twitter!