Housing help for the vulnerable

About START Plus

All referrals for supported housing, floating support and moves to independent accommodation are co-ordinated by our START Plus Team.

The service ensures one clear pathway for people moving into and out of support services.

Apply for support

Please read our START Plus eligibility criteria before filling in the START Plus form to request support.

Floating support

Floating support is a service that supports vulnerable people to live independently or move on to independent living.

This could be people who are either in temporary accommodation, private sector accommodation, settled accommodation, homeless or about to be made homeless.

Floating support will usually be short term (up to 2 years) and will have the flexibility to support a person wherever they live as distinct from accommodation based services, where support is tied to a particular accommodation.

Our Floating Support Team provides advice and guidance on a range of practical issues such as:

  • managing safety and security of your accommodation 
  • maintaining their health and wellbeing 
  • developing your life skills, such as cooking and cleaning 
  • benefits advice, including making applications and attending benefit interviews and assessments
  • social inclusion, supporting customers to access education, voluntary work, employment and leisure facilities 
  • advice and advocacy in connection with housing or tenancy matters
  • supporting people to reintegrate into the community and those with social/ cultural issues
  • tenancy sustainment, including support to develop budgeting skills and other skills essential to managing a tenancy
  • accessing local services, for example mental health teams, physical disability, drug and alcohol services and Black and Minority Ethnic services
  • tackling complex debt problems, referring to specialist debt advice services where needed 
  • supporting people to keep tenancies and prevent repeated homelessness. 
  • advocacy support
  • building and strengthening relationships with family and friends 
  • resettlement and supporting customers to move on to more appropriate accommodation

Who can benefit from floating support?

Floating support services support people to live independently or move on to independent living. There are many different groups of people, who may benefit from housing related support, including:

  • older people or frail elderly 
  • people with mental health condition
  • homeless people 
  • people with housing needs
  • women at risk of domestic violence 
  • people with substance misuse issues 
  • ex offenders 
  • young people and teenage parents 
  • people with physical or sensory disabilities 
  • people with learning disabilities and learning support needs 
  • teenage parents
  • people with HIV 
  • families with members that have support needs such as mental, physical health and learning support needs.

Eligibility Criteria for floating support

Services will be available to adults aged 16 and over, who are assessed as requiring housing-related support and who’s assessed support needs may include:

  • a history of homelessness, rough sleeping or tenancy breakdown
  • people with housing needs
  • must be able to access public fund
  • having a learning disability
  • having literacy difficulties or ESOL
  • those that self harm
  • physical health needs
  • depression or other mental health needs
  • substance misuse
  • being at risk of, or already engaging in offending behaviour
  • being unmotivated or having a chaotic lifestyle
  • presenting challenging and/or anti social behaviour
  • being at risk of exploitation or harm from others, including domestic violence/abuse
  • autism
  • multiple needs
  • teenage pregnancy or parenthood
  • people whose family member/s has support needs which include mental, physical health and learning support needs.

How do I access the service?

To access the support, referrals are through the START Plus Team. Applicants can also make a self-referral online.