Coronavirus update: For the latest updates on Coronavirus (COVID-19), visit the NHS website or view Brent-specific information.

We are carrying out essential maintenance on Saturday 4 July. During this time My Account will be unavailable between 8am and 1pm. We apologise for any inconvenience caused.

Refund policy

We will give a refund for a property licence if an application was made by mistake. Situations considered to be a mistake are if:

  • the property is outside the designated area
  • a duplicate application has been made
  • an application was made for an exempted property.

 

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