How do I cancel my season ticket?

Step 1

Log into your account - See 'How do I log into my account?' if you need help with this.

Step 2

The next page will list all of your season ticket applications. Click on the 'Edit' button for the season ticket you wish to cancel.

List of season ticket applications

Step 3

Scroll down to the Vehicles section and click on 'Cancel Permit'.

Cancel permit button

Step 4

Please enter the reasons you want to cancel and click 'Submit Request'. Any refund due will be processed within 10 working days.

You will receive a refund for the remaining days left on the season ticket minus the 30 day notice period.

Cancellation request

Am I eligible for the salary sacrifice scheme?

The salary sacrifice scheme is only available to Brent Council employees.