Understanding the Penalty Charge process

You can challenge a parking ticket if you believe:

  • the ticket should not have been issued, or
  • that there are special reasons why it should be cancelled

The Penalty Charge Notice (PCN) appeals process has three stages:


Informal challenge (appeal)

You can make an informal challenge against the PCN (appeal), if you have received a;

  • Penalty Charge Notice (PCN) from a Civil Enforcement Officer (CEO) or 
  • PCN relating to a CCTV bus lane contravention

Read more about making an informal challenge against the Penalty Charge Notice


Formal Representations 

You can make a formal representation against the PCN, if you have received a;

  • Notice to Owner (NTO),
  • Enforcement Notice, relating to bus lane contraventions or
  • PCN served by post (except bus lane contraventions).

Read more about making formal representations


Independent Parking Adjudicator

You may appeal to the adjudicator if you have received;

  • a Penalty Charge Notice from an enforcement authority; and
  • you have made formal representations to that authority challenging the Penalty Charge Notice; and
  • you have received a Notice of Rejection from the authority.

Read more about appealing to the Independent Parking Adjudicator


If payment is made the case will be closed and you lose the right to appeal, this is taken as you accepting liability. You will not receive a reply to your correspondence.