Making an informal challenge against the Penalty Charge Notice

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If you have received a Penalty Charge Notice (PCN) from a Civil Enforcement Officer (CEO) or a PCN relating to a CCTV bus lane contravention and you are not happy you can challenge the notice.

  • A challenge made within 14 days from the date of the notice, will be put on hold at the discount amount.
  • A challenge received after the 14 days will be put on hold at the full amount and the case will be on hold until you receive our decision.

Please ensure you provide or attach:

  • PCN number
  • Vehicle Registration (VRM)
  • Name and address
  • Any supporting evidence i.e. blue badge, payment voucher or medical proof.

Failure to provide this information may delay the appeals process.

Challenge your Penalty Charge Notice online

What happens next?

If your challenge is successful, the PCN is cancelled and no further action is taken. 

If your challenge is unsuccessful and rejected, you have another chance to pay at the reduced rate if your challenge was received within 14 days. If received after the 14 days you may have to pay the full amount.

If you are not satisfied with the decision, the DVLA registered keeper must wait until a Notice to Owner or an Enforcement Notice (for a bus lane PCN)  has been received. The registered keeper can then make a formal representation.

At this stage, representations are made against the full PCN charge. The reduced rate will no longer be available.