Report a parking violation
Call 020 8290 8300 if you see parking rules being abused so our enforcement officers can investigate.
Parking and traffic movement violations on red routes are managed by Transport for London.
Why we enforce parking restrictions
Parking management measures are put in place to help ease congestion caused by inconsiderate parking, increase road safety, improve traffic flow, improve conditions for walking, cycling and the use of public transport and to reduce the costs of transport on people and the environment.
Our civil enforcement officers (CEOs) patrol the borough for contraventions but give priority to Controlled Parking Zones (CPZs).
How we enforce parking contraventions
If a vehicle is parked in contravention of a parking restriction, a penalty charge notice (PCN) will be placed on the windscreen of the vehicle, handed directly to the driver or sent to the registered keeper of the vehicle by post. We give a 50 per cent discount if payment is received within 14 days from the date the PCN was issued.
Contraventions such as parking on yellow lines, bus stops, pedestrian crossings, grass verges and the public footway are enforced by Civil Enforcement Officers (CEOs) as well as:
- parking in permit bays without displaying the correct permit
- parking in pay and display bays without paying the correct charge
- parking outside school keep clear markings
- Moving traffic contraventions (box junctions) and parking restrictions are monitored by CCTV cameras and mobile CCTV vehicles. Our CCTV operators are fully trained and follow the London Council's Code of Practice. We also enforce regulations where a vehicle has blocked a driveway.
Warning notices rather than PCNs are issued for two weeks following the implementation of a new parking scheme, or for up to seven days following the expiry of a resident permit. PCNs are issued using a hand held computer and photographs are taken of the contravention for evidence purposes. Parking and traffic movement violations on red routes are managed by Transport for London.
Civil Enforcement Officers (CEOs)
We work in partnership with Serco to manage parking services and to enforce parking regulations. Civil Enforcement Officers (CEOs) are trained before they start their enforcement duties and are required to follow guidance set by the London Council's Code of Practice. They wear a uniform that is easily recognisable and each officer is identifiable by their individual identification number.
Our CEOs are not paid on commission and do not have daily targets for the number of tickets they must issue. Assaults on our CEOs are treated very seriously and will be investigated and reported to the police if necessary. Allegations of dishonesty and impropriety by CEOs are fully investigated. All our CEOs are now equipped with body worn video equipment.