Disabled Persons Freedom Pass

If you receive a letter from London Borough of Brent asking you to review your Freedom pass (if it was due to expire on 31 March 2020), please ensure you do not ignore this letter and respond by the deadline dateFailure to respond may result in your Freedom pass being de-activated and you will be unable to use it.

You will need to re-apply for a new Freedom Pass, please provide all supporting documentation with your signed completed form, contact number and email address. Once your application has been processed, and is successful, your Freedom Pass will take 7 to 10 working days to be sent to you. The new Freedom Pass will expire on 31 March 2025.

The Disabled Persons Freedom Pass allows eligible residents to travel free within greater London on:

  • London buses (at all times)
  • London Underground and Overground, Docklands Light Railway, and Tramlink (24 hours a day)
  • National Rail services (Monday to Friday after 9.30am and anytime on weekends and bank holidays).

Discounts are available on fares for riverboat services and Emirates Air Line.

The pass is also valid on other local bus services in London and most bus services elsewhere in England, Monday to Friday, 9.30am to 11pm and anytime on weekends and bank holidays.

Am I eligible?

To get a Disabled Persons Freedom Pass you must meet one of the seven criteria in the Transport Act 2000:

  • be blind or partially sighted
  • be profoundly or severely deaf
  • be without speech
  • have a physical disability or injury which seriously impairs your ability to walk
  • not have arms or have a long‐term loss of the use of both arms
  • have a learning disability
  • have been refused a license to drive a vehicle under part III of the Road Traffic Act 1988 other, than on the ground of persistent misuse of drugs or alcohol.

You will need to supply:

  • all up-to-date medical evidence of your condition
  • proof of ID
  • proof of your address.

Applications may be subject to a mobility assessment specialist for further assessment. You will be contacted separately if this is necessary.

You will be entitlement to the pass if you receive the higher rate mobility component of the Disability Living Allowance or have been awarded eight points or more against the moving around or communicating verbally components of the Personal Independence Payment.

There are a number of categories of severe mental disorder under which a person may qualify and eligibility will depend on the circumstances of each applicant and the severity of the condition.

Full details of the eligibility criteria are in the application pack.

How do I apply?

Your photograph must be:

  • a current true likeness, showing your full face, facing forward without a hat
  • in colour
  • 45mm x 35mm in size
  • taken against a plain, evenly lit and pale coloured background.

See examples and read more about photo requirements on GOV.UK.

Make sure you use the correct postage when sending in your application so it is not delayed. If you are unsure how much postage you require, have your envelope weighed at a Post Office.

If you have any questions about the form, need help completing it or if you would like a hard copy sent to you, call 020 8937 5796 or contact the Independent Travel Team via our contact us form.

Lost, stolen or damaged

If you need to replace a freedom pass because it has been lost, damaged or stolen, you will need to contact London Councils on 0300 330 1433 (Monday to Sunday, 8am to 8pm) or fill in an online form.

A replacement pass will be sent out to you within five working days. A £10 charge will be payable if the pass has been lost or damaged. If your card is stolen but you are unable to provide a crime reference number, it will be processed as lost and a £10 charge payable.

Read more about what to do if your freedom pass is lost, stolen or damaged.

Fraud checks

The council carry out checks to prevent and detect fraud. All types of fraud and corruption allegations affecting the council are investigated, including those related to Independent Travel consisting of Blue Badge, Freedom Passes, Taxi-Card Service. View further information, including how we may file and retain records.

Further help and advice

If you would like some advice about using London's transport, you may like to contact Transport for All's Advocacy and Advice Line on 020 7737 2339 or visit www.transportforall.org.uk.

Transport for All is an organisation for disabled and older people.

It provides advice, information and advocacy about travelling in London, and campaigns for a fully accessible, reliable and affordable transport network for disabled and older Londoners.