Coronavirus update: For the latest updates on Coronavirus (COVID-19), visit the NHS website or view Brent-specific information.

Volunteering

Medical assistance

If you are displaying symptoms of Coronavirus and they worsen during home isolation or are no better after 7 days, use the NHS 111 online service. Do not go to places like a GP surgery, pharmacy or hospital. If you have no internet access, you should call NHS 111. For a medical emergency dial 999. 

NHS 111 

Individuals wanting to volunteer to help locally

If you’ve clicked on this page, you’ve already taken the first step. Thank you. We’re all in this together, so your support will be invaluable.

We’re asking anybody who would be interested in volunteering to fill in this form  or call 020 3011 1690 so that we can help connect you with groups working to get help to the people who need it in Brent.

Information for community groups and volunteer networks

We have an incredible network of volunteer organisations and groups in Brent, and their understanding of our communities will be invaluable as we try to help as many people as possible through this period of uncertainty.

To make sure that voluntary efforts are as joined-up as possible during this difficult time, we are working with seven lead partners (forming a Steering Group) to coordinate Brent’s voluntary response.

Based on our collective knowledge of the communities and challenges we have in our borough, we have decided to focus our efforts on seven themes, with a lead partner organisation assigned to each.

  • Disabled and mental health (Brent Mencap and Brent Carers Centre)
  • Young people (Young Brent Foundation)
  • Older people (Age UK and Elders Voice)
  • Homeless people (Crisis)
  • People who use foodbanks (Sufra)
  • People with specific cultural needs (Step Up Hub)
  • People who need extra advice and support (Brent Citizens Advice Bureau)

We know that there are lots of organisations and groups in Brent that are keen to help, and we appreciate the work they are doing. The approach we have taken in setting up this Steering Group is intended to make sure we can act quickly as quickly as possible to get help to the people who need it most.

To join this coordinated response, we are asking voluntary organisations, community groups and volunteer networks to fill in this form or call 020 3011 1690.

Mutual Aid Groups which are helping neighbours with shopping, running errands and combatting loneliness are being offered free DBS checks to help safeguard vulnerable people. In partnership with CVS Brent and Step Up Hub, the council is offering each group up to 10 DBS checks for their volunteers. Email info@cvsbrent.org.uk or call 020 3011 1690 to request a check.

The Council for Voluntary Services has also developed downloadable guidelines for volunteer networks, to help keep volunteers and the people they are helping safe.

Safeguarding Awareness for Volunteers video


How it works

The two process maps below help explain how we are working behind the scenes, to translate phone calls into doorstep deliveries and more.

Assessing people's needs process map

 

Somebody gets in touch via phone, email or web. They will be screened and referred to one of three places. 1. Adult Social Care, for those who need help with washing, dressing etc. 2. Welfare and Advice, for those who are vulnerable and need general support or advice. 3. The Community Voluntary Sector, for everyone else. We are working with seven lead organisations who form a Steering Group and are coordinating the Community Voluntary Sector relief efforts in Brent.Click on the image to enlarge it.

How we are getting food and supplies to those who need it

Call handlers make an assessment and then pass the information to the Central Hub, which is located at Bridge Park. Food and supply parcels are then packed and distributed to Area and Local Hubs, which then deliver the parcels to people’s homes


 Click on the image to enlarge it.