In preparation for the launch of our new My Account service, the existing My Account service will not be available from 3pm on Friday 4 December until 8am on Wednesday 9 December. There may also be some disruption to the way in which you; submit a complaint; make a customer enquiry; check school waiting lists; and apply for an Additional Restrictions Grant or the Residents Support Fund.

You will be able to find more details on how you can access the affected services during this time, on the relevant pages across our website. For any urgent enquiries, you can contact the switchboard on 020 8937 1234.