We are carrying out essential maintenance on Saturday 8 August. During this time My Account will be unavailable between 8am and 1pm. We apologise for any inconvenience caused.

Council buildings

The current challenges that we are all facing with coronavirus (COVID-19), mean that we have to take sensible decisions based on official guidance, and what we feel is the right thing to do for our residents, staff and councillors.

With this in mind, we have made the decision to close some council buildings to protect the safety and wellbeing of staff and residents, and to promote social distancing as per the Government’s current advice.

Brent Civic Centre & Customer Service Centre

The Customer Service Centre is now open 10:30 – 14:30, Monday – Friday.

When you arrive at the Civic Centre, you will be asked to complete a Track and Trace questionnaire, which is essential for the safety of all visitors and staff.  By completing it, you are helping us to reduce the spread of Covid-19 and save lives. This is mandatory and you may be asked to leave if you refuse to fill it in.

Customer Services is offering a restricted service at the moment in line with social distancing guidance. This means that there are no Self Service computers available at present.

Contact Brent Customer Services


Ealing Road Library, Kilburn Library, The Library at Willesden Green and Wembley Library are now open from 10.30am to 2.30pm, Monday to Friday. Harlesden Library Plus and Kingsbury Library remain shut for the time being.

Social distancing measures will be in place and library visitors will be asked to wear a face covering. Visitors will be asked to complete a Track and Trace questionnaire, which is essential for the safety of all visitors and staff. By completing it, you’re helping us to reduce the spread of Covid-19 and safe lives. This is mandatory and you may be asked to leave if you refuse to complete it.

Visit the Brent e-library to browse and download e-comics, e-books, e-audiobooks, e-magazines, e-newspapers and more. You can also sign up to our newsletter for regular information on Brent Libraries, Arts and Heritage.  Don’t worry about overdue charges and return dates as these have all been extended until Tuesday 1 September 2020. 

Read the full statement on the reopening of our libraries.

Leisure Centres

Our Leisure Centres are now partially reopen, with changes to opening hours and operations to keep staff, residents and visitors safe.

The opening hours for Bridge Park Community Leisure Centre are initially Monday to Friday, 6.30am – 7pm, Saturday 8am – 4pm and Sunday 9am – 4pm. The sauna, steam room and changing rooms will remain closed until further notice. Indoor team sports and children’s activities will not be restarting yet.

The opening hours for Willesden Sports Centre are initially Monday to Friday 7am - 8pm and 8am - 2pm at weekends.

If you are planning to attend either venue, please book in advance.

  • To book for Bridge Park Community Leisure Centre, call 020 8937 3730.

  • To book for Willesden Sports Centre, call 020 8955 1120, visit the website or book through the App.

Vale Farm Sports Centre reopened on Friday 31 July 2020. The swimming pool facilities will reopen shortly after. Sports and leisure operator Everyone Active, who manage the centre in partnership with Brent Council, will be in touch with customers directly soon regarding the details for reopening.

There are still ways you keep up your fitness even while you are at home. Visit Sport England’s website for some ideas on how to stay active.

Brent Hubs

Brent Hubs are now open but with a reduced timetable and you must have an appointment to speak to someone face-to-face.

Each of the Brent Hubs will be open for one day a week from Monday to Thursday, 10.30am-2.30pm. Please see below to see when your local Hub is open: 

  • Monday – Brent Hubs Wembley
  • Tuesday – Brent Hubs Willesden
  • Wednesday – Brent Hubs Harlesden
  • Thursday – Brent Hubs Kilburn

We continue to operate our full Hub service remotely, providing support and guidance with welfare benefits, housing benefit, council tax support, debt, employment and more. We will arrange a face-to-face appointment, where appropriate, just call 020 937 1234 (Monday to Friday, 9am - 5pm) to speak to a member of the Brent Hubs team.