We are carrying out essential maintenance on Saturday 8 August. During this time My Account will be unavailable between 8am and 1pm. We apologise for any inconvenience caused.

Private Tenants

To protect private tenants during the coronavirus pandemic, the Government has temporarily made it harder for landlords to evict their tenants. If you cannot afford your rent because you are experiencing financial difficulty due to coronavirus, landlords in Brent are being advised to work with you to reach a suitable agreement.

If you are a private tenant, and are being threatened with eviction by you landlord, call:

  • Brent Tenancy Protection Service, on: 0808 239 1099 

Repairs and maintenance

To protect you and your landlord, by reducing social contact, you should only expect your landlord to make essential repairs at the present time.

These include:

  • Resolving problems with water supply
  • Safe electricity and gas supplies
  • Fire safety
  • Drainage
  • Heating and hot water
  • Pest control
  • Leaks
  • Works to windows and doors that may affect security.

If you are self-isolating, contractors carrying out essential work should follow the Government advice to protect you such as wearing full protective clothing.

If you have any questions or concerns, call: