Coronavirus update: For the latest updates on Coronavirus (COVID-19), visit the NHS website or view Brent-specific information.

We are carrying out essential maintenance on Saturday 28 March. During this time My Account will be unavailable between 8am and 1pm. We apologise for any inconvenience caused.

Need extra help?

Medical assistance

If you are displaying symptoms of Coronavirus and they worsen during home isolation or are no better after 7 days, use the NHS 111 online service. Do not go to places like a GP surgery, pharmacy or hospital. If you have no internet access, you should call NHS 111. For a medical emergency dial 999. 

NHS 111 


If you need a bit of extra help during these tough and uncertain times, we can put you in touch with local voluntary organisations. This extra help could be anything from getting food and medicine, to accessing advice services.

Call 020 8937 1234 between 9am and 5pm, Monday to Friday.

We're working closely with Brent Mencap, Young Brent Foundation, Age UK, Crisis, Sufra, Step Up Hub, and Brent Citizens Advice Bureau to get help to the people who need it.

For the most vulnerable people who need help with tasks like washing, dressing, or feeding themselves, but don't have the support of family, friends or the wider community, we have set up a special helpline.

Emergency childcare

If you are a key worker or have a vulnerable child and need emergency childcare please contact the Children and Families Information Service on 020 8937 3010 or email cfis@brent.gov.uk

Discretionary Housing Payments

Discretionary Housing Payments are available to anyone in receipt of Housing Benefit or the Housing Cost element of Universal Credit, to support them to pay the shortfall between their benefit and their full rent charge. Apply online: https://www.brent.gov.uk/services-for-residents/benefits-and-money-advice/claim-discretionary-housing-payment/

 

Local Welfare Assistance

 

Applications are welcome from anyone entitled to Housing Benefit or certain DWP benefits, to support them during certain one-off emergency situations. Apply online: https://www.brent.gov.uk/services-for-residents/benefits-and-money-advice/claim-local-welfare-assistance/

 

Council Tax support

 

Help for those on a low income to pay their Council Tax. Apply online: https://www.brent.gov.uk/services-for-residents/benefits-and-money-advice/council-tax-support-information/

 

Other support

 

There have been some other financial support measures announced, such as an additional payment of up to £150 for Working Age Council Tax Support recipients. More information will be published once confirmed.

Medical assistance

If you are displaying symptoms of Coronavirus and they worsen during home isolation or are no better after 7 days, use the NHS 111 online service. Do not go to places like a GP surgery, pharmacy or hospital. If you have no internet access, you should call NHS 111. For a medical emergency dial 999. 

NHS 111