Coronavirus update: For the latest updates on Coronavirus (COVID-19), visit the NHS website or view Brent-specific information.

We are carrying out essential maintenance on Saturday 28 March. During this time My Account will be unavailable between 8am and 1pm. We apologise for any inconvenience caused.

Worried about someone?

Medical assistance

If you are displaying symptoms of Coronavirus and they worsen during home isolation or are no better after 7 days, use the NHS 111 online service. Do not go to places like a GP surgery, pharmacy or hospital. If you have no internet access, you should call NHS 111. For a medical emergency dial 999. 

NHS 111 


We have set up a helpline for the most vulnerable people in Brent.

Helping the most vulnerable

For the most vulnerable, the most isolated and the most at risk of being taken advantage of, the council is working closely with our voluntary and community sector and wider health partners to arrange a more co-ordinated response.

If you or someone you know does not have the support of family, friends or the wider community, then Brent Council has set up a Wellbeing Duty phone line to make sure the most vulnerable people get the support they need.

Wellbeing Duty phone line

If you are worried about a vulnerable person and don’t think they have existing support, you can call the helpline on 020 8937 6589 between 8am and 8pm, seven days a week.

Services we can offer include:

  • Shopping/meal delivery/access to food
  • Help with collection/arranging medication
  • Outreach and peer support for the socially isolated

Trained social care professionals are answering the new helpline number. They will ask a series of questions to establish what support the individual needs and then put in place what is required if there is no other way that someone can be supported.

We will also ensure that where people need more formal, social care support we will put this in place for them if required and as we normally would.

Domestic abuse

In an emergency, always call 999.

Several local and national agencies can offer support if you or someone you know is affected by domestic abuse:

Advance

Advance is an independent, client-led charity for all of those living in Brent who have experienced domestic abuse (male and female, including teenagers) and their children.

Medical assistance

If you are displaying symptoms of Coronavirus and they worsen during home isolation or are no better after 7 days, use the NHS 111 online service. Do not go to places like a GP surgery, pharmacy or hospital. If you have no internet access, you should call NHS 111. For a medical emergency dial 999. 

NHS 111