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Identity document scanning service

Brent Council provides an identity document scanning scheme for those applying to the EU settlement scheme. If you do not have access to an android device you can make an appointment, or walk in to bring your passport of biometric residence card where it can be scanned and verified for you. There is a £14 charge for this service, (£24 at weekends). For more details and to book an appointment visit the registration website.

Services for vulnerable residents

Central government has provided funding to organisations to support residents who may be unable to apply on their own. Organisations provide specialist help to different groups of people. The long list of organisations is available here.

The details of the organisations providing help in and around Brent and the groups of people they are able to help are below. The government website has all the up to date information for these organisations including a postcode finder. There is an online form for people who have questions about the scheme and how to apply.

Citizen’s advice Barnet

General service including drop-ins and appointment.

Drop-ins available Monday and Friday, 9.30am-12noon at 40-44 Church End, Hendon, NW5 4JT

Appointments available throughout the week (possibly at a different location), contact eu@barnetcab.org.uk or call 020 8201 7725; 0300 456 8365


General service which includes face-to-face appointments, community outreach, group support, practical IT and language support. They are based in Westminster (NW8 8HJ) Call or email to book an appointment hello@consonant.org.uk 020 7354 9631

Crisis UK

Crisis provide support to EU citizens who are homeless. Support is provided in partnership with the Cardinal Hume Centre, West Mission London, Praxis Community Projects, The Connection at St Martin’s, The Passage Day Centre, and Glass Door

Ealing and Hounslow EU settlement support

EU settlement scheme advice, ID verification and application support for vulnerable EU citizens and non EU family members.

They provide support for:

  • Gypsy, Roma and Traveller communities

  • victims of domestic abuse and violence

  • victims of modern slavery and/or trafficking

  • children and EU families

  • elderly people

  • disabled people

  • people with serious health conditions

  • residents in care homes

  • homeless/rough sleepers

  • EU black and minority ethnic

  • young adults who have left care

Telephone advice Monday to Friday 10am to 4pm: 0800 0564 745

Ealing drop-in session: Monday to Wednesday, 10am-2.30pm at Villiers House, Ealing Broadway, Ealing, W5 2PA (above Ealing Broadway Station)

Hounslow drop-in: 1st Floor, Hounslow House, 7 Bath Road, Hounslow, TW3 3EB. Call 0800 0564 745 for times.

Contact: euss@ealingcvs.org.uk

East European resource centre

Support is for Central and Eastern Europeans and includes language support, digital outreach, face-to-face support, and email support.

Drop-ins Tuesday to Saturday 11.30-1pm, 2-6pm at the Polish social and cultural centre, 238-246 King Street, Hammersmith, W6 0RF

Contact: euss@eerc.org.uk   020 8741 1288

Latin American House

Support for Latin Americans and those who speak Spanish or Portuguese. Support includes face-to-face support, phone support, email support, home visits, complex case advice, language support, legal and social outreach and engagement, and application advice.

Drop in sessions Monday and Tuesday 11am-4pm

Appointments on Wednesday and Thursday 11am-4pm

10 Kingsgate Place, NW6 4TA

Contact: brexit@casalatina.org.uk     020 7372 5244

Migrant help

Supports victims of modern slavery and human trafficking

Drop-in sessions at Age UK: 1 Thorpe Close, W10 5XL, Wednesday 10am-1pm

Rights of women

Supports vulnerable women and their families who have experienced or are at risk of violence.

Telephone advice line – 020 7118 0267 open on:

Tuesday 11am-1pm and 2-4pm

Wednesday 11am-1pm and 2-4pm

Map of service locations

Map of service locations