Brent Customer Services Centre

The Customer Service Centre is now open Monday to Friday from 10.30am to 2.30pm. 


When you arrive at the Civic Centre, you will be asked to complete a Track and Trace questionnaire, which is essential for the safety of all visitors and staff.  By completing it, you are helping us to reduce the spread of Covid-19 and save lives. This is mandatory and you may be asked to leave if you refuse to fill it in.


If you need advice, help or support as a result of the current Coronavirus outbreak, you can call our customer helpline for support on 020 8937 1234. It is open 9am to 5pm, Monday to Friday or email You can also access help and support online.


Download our handy guide for more information on how we can help you

 The Brent Customer Services Centre is located within the Brent Civic Centre.

Brent Civic Centre
Engineers Way

Opening hours: Monday to Friday 10.30am to 2.30pm. These hours may change over a holiday period. View our holiday period opening hours for details.

Visiting us in the Civic Centre

On the ground floor, to the right of the main entrance, you'll find the library and beyond that is the Customer Services Centre.

You will first see the reception area where customer service officers will be on hand to show you how to use the self-service computers and phones and explain which services and information you can access online.


If you already have a pre-booked appointment to see a customer service officer, please go directly to the desk number on the mezzanine floor, which is accessible by both the red lifts (press floor 'M') and the spiral stairs inside the Customer Service Centre. 

Please refer to the checklist attached to your appointment letter or email to confirm what documents you will need to bring during your appointment. You must bring ALL your documents as failure to do so may result in a delay with accessing your claim.

You need to arrive 10 minutes prior to your appointment time. If you are late you may not be seen.


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