Brent Customer Services Centre

The Brent Customer Services Centre is in the Brent Civic Centre.

Opening hours: Monday to Friday 9am to 5pm

These hours may change over a holiday period. View our  holiday period opening hours, service changes and activities page for details.

If you need to see one of our officers about benefits, council tax, housing, school admissions, blue badges, taxi cards, concessionary travel, adult social care referrals, repairs for council tenancies, local welfare assistance or planning and building control, you may want to visit our centre.

Visiting us in the civic centre

On the ground floor, to the right of the main entrance, you'll find the library and beyond that is the customer services centre.

You will first see the reception area where customer service officers will be on hand to show you how to use the self-service computers and phones and explain which services and information you can access online.

If you need to speak with someone about one of our services you can speak to someone in person on the mezzanine floor above which is accessible by both lifts and stairs.

You will be given a numbered ticket that will allow you to wait to see the relevant advisor for your enquiry.

You will be able to see where you are in the queue on the large screens in the main waiting area.

Have you pre-booked a visit to the customer services centre?

If you already have a pre-booked appointment to see a customer service officer there is no need to take a numbered ticket. 

Instead you should ring the officer on the number given in your appointment letter and they will tell you where to go. 

Phones are available in the customer service centre and in the self-service area downstairs.

Address and location

Brent Civic Centre
Engineers Way
Wembley
HA9 0FJ

020 8937 1234
Contact us online