Claims against us

What happens next?

If we or the insurer requests further information from you to clarify the circumstances of the incident, the three month investigation period may not start until the receipt of this additional information.

Pending any decision on legal liability and in order to speed up the process, we or the insurer may start collecting information to assess the value of your claim.

As well as specific information relating to the claim and circumstances, we will ask you to provide your full name, date of birth and national insurance number and it would assist us if this information was provided with your initial claim documentation.

If the claim is for damage to your property, we or the insurer will require you to supply the original receipts (if available) and/or replacement estimates and confirmation of the age of the items.

Please be aware that any offer of settlement will not be on a new for old basis and as such will be adjusted for wear and tear etc.

If your claim is for an injury, medical evidence will need to be gathered. The insurers will forward a release of information form for completion to allow them to approach your GP/hospital for a report.

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Insurance team
Brent Civic Centre
Engineers Way
Wembley HA9 0FJ