Make a children's social care complaint

If you are unhappy with the service we have provided or arranged, it is important you raise the issue with us so we can try to sort things out.

You can complain if you're dissatisfied with our Children’s Social Care services and you are a:

  • child or young person in need, or in care
  • care leaver
  • parent or a person with parental responsibility
  • foster carer
  • person considered to have sufficient interest in a child’s or young person's welfare

You can make a complaint on your own, or ask for extra support if you find it difficult to say what you feel. As a young person you have a right to be listened to and for your views to be taken seriously.

Advocacy support and advice

If you need help making your complaint, you can ask a friend, family member, carer or someone you trust to talk to us on your behalf. You can find out more about this on our advocacy page.

Whoever acts on your behalf, will need to provide written consent from you before we undertake an investigation or report back our findings to them on your behalf.

If you don’t know somebody who would be appropriate you can contact Coram Voice who will arrange an advocate that can help.

Contact Coram Voice 

Freephone: 0808 800 5792

Email: help@coramvoice.org.uk

SMS: 07758 670 369

Online: www.coramvoice.org.uk

However if you would prefer, there are a number of charitable organisations you can approach which are listed in support and guidance.

Make a complaint about children’s social care

The Children’s Statutory complaints procedure is set out in accordance with The Children Act 1989 Representations Procedure Regulations (2006). The Department of Education has provided statutory guidance for local authorities to follow in regards to representations and complaints procedures. A copy of this guidance along with the applicable legislation can be found below.

If you are unhappy about something, you can contact a member of staff to try and resolve the problem or ask for the details of their manager. If you’re unsure about who to contact, you can contact the Complaints Service Team or Customer Services, who will arrange for the relevant person to contact you.

They will try to resolve the issue as quickly as possible and provide an appropriate action to resolve your concern.

If you would like to make a formal complaint you can find the relevant information on how it will be dealt with on how your complaint will be handled.

You can make a complaint in My Account. It's quicker, you can monitor the progress of your complaints and view a history of previous cases.

Sign in to My account and submit a complaint

If you do not want to track the progress of your complaint or wish to remain anonymous:

Continue without signing in

If you include your contact details, we will respond to you and let you know the outcome of your complaint.

You can also make a complaint:

  • by emailing: complaints.service@brent.gov.uk
  • in person or writing to: Complaints Service Team, Brent Council, Brent Civic Centre, Engineers Way, Wembley, HA9 0FJ

by phone: 0208 937 2444

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