Make a general complaint
We are committed to providing the best possible standard of service. However, we accept that things can sometimes go wrong. If we make a mistake, please let us know about it so that we can try to put things right.
You can get some issues dealt with quickly and easily by contacting the service directly.
If you have tried reporting the problem and it has not been resolved, you can make an official complaint.
How to make a complaint
You can make a complaint in My Account. It's quicker, you can monitor the progress of your complaints and view a history of previous cases.
If you do not want to track the progress of your complaint or wish to remain anonymous:
If you include your contact details, we will respond to you and let you know the outcome of your complaint.
Making a complaint on someone else's behalf
The council will accept complaints from third parties who have the customer’s permission to act on their behalf in making a complaint. This can be any person or organisation such as a friend or relative, councillor or MP, solicitor or Citizens Advice.
You can make a complaint anonymously but we won't be able to let you know the outcome. We may also decide not to take any action if we find that the there isn’t enough information in the complaint to enable us to make further enquiries.
Not all issues can be dealt with by our formal complaints procedure. The following services have their own specific appeals process:
- Challenge your Penalty Charge Notice (PCN)
- Council Tax valuation
- Business Rate exemption/discount
- Challenge a Housing Benefit/Council Tax Benefit decision
- Schools admissions appeals
- Special Educational Needs (SEN)