Access to My Account services

My Account provides you with a safe and flexible way to access council services and your personalised information 

  • Creating an account is easy and takes a couple of minutes
  • You will need an email address, to use as a login
  • Once you have created an account we will send you details on how to activate your account
  • If you need help setting up your account please call 020 8937 1800 option 3
  • Once you have created an account you can change your email address, change your password, view open applications, transaction history, de-activate or close your account


Register for My Account or Sign in to your My Account 


Services in My Account

Housing Benefit or Council Tax Support

  • make a housing benefit or council tax support application
  • tell us about a change of circumstance
  • apply for Discretionary Housing payment
  • dispute a housing benefit decision
  • pay back a housing benefit overpayment 

Council Tax 

  • make a payment
  • view your council tax account details
  • set up a direct debit
  • register for e-billing
  • apply for single person discount
  • tell us about a change of address 

Council tenants and leaseholders

  • make a payment
  • view your rent statement
  • report a repair
  • pay your service charge 

Building control

  • request a site inspection

Pest Control

  • book a treatment 


  • apply for housing assistance 

Complaints and Information requests

  • make a complaint or information request
  • track and monitor progress of your complaint

Contact us

  • send us an enquiry
  • track and monitor the progress of your enquiry

Key questions about My Account

Please click on one of the links below to find out answers to some frequently asked questions on My Account.