Creating My Account

Help with creating your account for Housing Benefit and Council Tax Support, Council Tax and/or Brent Housing Management.

All Brent residents or those housed outside of the borough by Brent can create My Account to access online services. My Account online services are currently not available for:

  • Brent businesses
  • Landlords that are registered as a company

To create My Account you need to complete the following fields:

  • First and last (family) name: If you are helping someone to gain services online, example a partner, friend, support worker or family member, please note that you will need to create a ‘My Account’ using their email address and not yours. You can only use one email address for each individual My Account.
  • Middle name (initial): This is optional
  • Password: a minimum of 8 characters and must contain a number and mixture of upper and lower case letters example: SecretPassword123

See screenshot below or create your account now.

My account screenshot

 Once you have completed the above form, you will receive an email to activate your account, check that the email hasn’t gone directly into your ‘spam or junk’ folder. The email will appear as below and you must click on the link to activate your account.

account not yet activated

Once you have clicked on the link from the email, you will get the message below.

Account activated 

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