Register your online account
How to register your online account for Housing Benefit and Council Tax Support (HB and CTS)
- If you are making a new claim, click on ‘apply for housing benefit’ to start your application form. Once you have submitted this, you need to wait until you receive your notification letter or an email from us that confirms your weekly entitlement and that your claim is now assessed
- Do not use the option ‘Register Account’ until the above is done
- Reporting a Change of Circumstances / viewing existing Housing Benefit and Council Tax Support claim, you will be required to register your Housing Benefit and Council Tax Support account by clicking on ‘Register Account’
Help with filling in the form
- Claim number: if your reference number starts with two, it will end with a number and it will be a seven digit number. If your reference starts with zero, it will either end with a number or a letter and it will be eight characters in total. This can be found on your notification letters. If you cannot find the number, please click on the purple button ‘Need Help’ to chat with an advisor.
- First name and Last (family) name: must be exactly the same name that you created the account with or as per our Housing Benefit and Council Tax Support notification letter.
- Middle name: this is optional.
- Address: this must be exactly as per your current Housing Benefit and Council Tax Support claim, if you are reporting a change of address, you still need to register your account using your old address for it to match with our system.
- Claim security information: you need to enter your date of birth (which must be entered in the following format: 01/01/1990), or your national insurance number.
Registration can fail for the following reasons:
- Name not matching as per your Housing Benefit and Council Tax Support letter
- Date of birth and national insurance number not matching as per details you submitted when making your Housing Benefit and Council Tax Support claim
- Address not matching as per Housing Benefit and Council Tax Support letter
You will get three attempts to register your account using the above options. If registration fails, please try our live chat with an advisor below.
When you click on 'Register' you will get this message (see screenshot below). You have now registered your 'My Account' for Housing Benefit and Council Tax Support successfully.