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Register your online account

How to register your online account for council housing tenants

My Account helps you to manage your housing account by allowing you to:

  • Make a payment
  • View your rent statement
  • Report a repair in your property, block or estate
  • Pay your service charge

Council tenants

To register your account you will need to give us your:

  • Payment reference number (You will find this on your rent statement)
  • Postcode (the property you rent from us)
  • Date of Birth (as on your tenancy agreement)


To register your account you will need to give us your:

  • Account number (You will find this on your service charge invoice or service charge statement)
  • Postcode (the postcode for one of the property you lease)

Once you have registered, you can:

  • report a repair in your block or estate,
  • see your balance or service charge, major works and loan account
  • view your balance and download statements.

Need help registering your account?

At present there is no web chat service available for housing assistance and council tenant and leaseholder services. For technical support please call 020 8937 2000.