How to reset your password

To reset your password you will need to use the email address that you used to initially sign up for your Brent My Account.

You will be asked to enter the answer to your secret question when you registered your account.

Reset your password 

Forgotten your password?

If you incorrectly enter your password more than three times, your account will be temporarily disabled to prevent unauthorised access. Please use the reset password option and set a new password

Forgotten your secret answer?

To reset your password you will need to know the secret answers set by you when you registered.  If you do not remember the secret question and answer you provided, please call 020 8937 1800 and select option 3 to speak to one of our advisors.

Locked account?

If you incorrectly enter your security questions more than three times your account will be locked. To unlock your account please call 020 8937 1800 and select option 3 to speak to one of our advisors.

Problems resetting your password

If you no longer have access to the email address you registered on My Account, you can create a new account using a different email address, and register again for the services which you would like to view.

Closing your account

If you would like to close your account, you can login and do this in your profile settings, or please call 020 8937 1800 and select option 3 to speak to one of our advisors.