Freedom of Information

Should you be dissatisfied with the outcome or handling of your request for information, you have the right to complain. This can be done by submitting a request for a review to the Complaints and FOI Manager within 40 working days of receiving a response. An internal review of the decision will be carried out by a senior manager who will aim to respond to the review within 20 working days, although in some cases this could take up to 40 days.  

To request a review, contact the Complaints and FOI manager by:


Writing to

Complaints and FOI manager
Brent Civic Centre
Engineers Way

Taking your complaint to the Information Commissioner

If you remain dissatisfied with the Internal Review of your request, you can contact the Information Commissioner's Office (ICO) to review the Council's decision. 

The Information Commissioner can be contacted by:

Email (please include your telephone number)


0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number


01625 545 510

Writing to

The Information Commissioner
Wycliffe House
Water Lane
Wilmslow, Cheshire


ICO contact us form