Planned system maintenance
We are carrying out essential work on My Account this weekend. You will not be able to sign in to My Account or use My Account services between 5pm on Friday 17 July and 8am on Monday 20 July. We apologise for any inconvenience this may cause.

If you are homeless today
Call our homeless team on: 020 8937 2000 (option 2) Normal working hours are Monday to Friday, 9am – 5pm. Outside of these hours, call: 020 8937 1234. When you call, tell them what your situation is and why it’s urgent.

At risk of homelessness or need housing