Important: Customer Services phone line not working
Our main switchboard (020 8937 1234) is not working. This is affecting calls made during the hours of 9am to 5pm, Monday to Friday. We are working hard to fix the problem. In the meantime, there are a number of other ways you can contact us. Thank you for your patience. We are sorry for any inconvenience caused.

If you are homeless today
Call our homeless team on: 020 8937 2000 (option 2) Normal working hours are Monday to Friday, 9am – 5pm. Outside of these hours, call: 020 8937 1234. When you call, tell them what your situation is and why it’s urgent.

At risk of homelessness or need housing