Planned system maintenance
We are carrying out essential maintenance on some areas of My Account this weekend. You will not be able to access Tenant Serices from 6pm Friday 30 October until 9pm on Sunday 1 November 2026. We apologise for any inconvenience caused.

If you are homeless today
Call our homeless team on: 020 8937 2000 (option 2) Normal working hours are Monday to Friday, 9am – 5pm. Outside of these hours, call: 020 8937 1234. When you call, tell them what your situation is and why it’s urgent.

At risk of homelessness or need housing