Contact us

Online

The safest and most efficient way to access our services and support is through My Account, where you can view and check the status of your enquiries and requests in one place, 24 hours a day, 7 days a week.

Contact us using My Account

You can use My Account to contact us about:

Adult Social Care
Building Control
Children and family services
Environmental health
Recycling and waste
Streets and public spaces
Planning

Your contact details will be pre-filled when completing forms, you can view a history of your requests and enquiries and you can monitor progress.

Use My Account to contact us

If your enquiry is about a different service, you don't have a My Account or don't need to monitor progress, you can use our general online form to get in touch.

Telephone

Our contact centre is open Monday to Friday, 9am to 5pm (except Bank holidays or unless otherwise stated below). If you require our services, please call using the relevant contact details:

Customer services: 020 8937 1234

Adult Social Care: 020 8937 4300
Housing Contact Centre (if you are at risk of being homeless): 020 8937 2000, choosing option 3
Council Tax: 020 8937 1790
Children’s Services: 020 8937 4300
Registration services (births, deaths and marriages): 020 8937 1010 (8.30am-5pm, 9am-4pm on Saturdays and 9am-1pm on Sundays)

Our call centres can get very busy, and we are asking you to help us during this period by only contacting us if you have an urgent query. If you can use our website to contact us or report your issue, this will allow us to help people who can’t use the online channels available to them.

Deaf and hard of hearing customers can call us using SignVideo from their own home, for free.

During out of hours (Monday to Friday, 5pm to 9am and weekends), please call our main switchboard 020 8937 1234

Online services

It is often quicker and easier to report many issues in Brent, online. You can make payments, report issues and make applications 24-hours a day from anywhere, using our website. You will also find information on many services using the links below.

Report it online

Visit us at the Civic Centre

Our Customer Services Centre at the Civic Centre is currently open for general enquiries:

Monday: 9am to 5pm (closed 1pm - 2pm for lunch)
Tuesday - Friday: 9am to 1pm

There are no bookable face-to-face appointments.

The Customer Services Centre is on the ground floor, to the right of the main entrance. The self-service computer area is open with limited capacity, so you can now come in to use the computers.

Please let us know if you require additional support completing online forms and we will be able to help. We will be able to scan relevant supporting documents to specific services.

Brent Civic Centre redesign

As a result of feedback from residents and users, we will be making some changes to the building to improve the customer experience. The redesign will see changes to Wembley Library, the Customer Services Centre on the ground floor and the mezzanine floors.

How to find us

Brent Council
Brent Civic Centre,
Engineers Way,
Wembley
HA9 0FJ

Opening hours may change over a holiday period.

Facilities at the Civic Centre

Events at the Civic Centre

Use our online events calendar to find events taking place in the Civic Centre.

Getting to the Civic Centre

Public transport or walking are the best way to visit.

The 83, 483, 92, 182 and 206 buses all stop near the building and the nearest station is Wembley Park (Metropolitan and Jubilee lines).

View the local bus route interactive map

Parking

There is Blue Badge parking and cycle spaces at the centre basement car park, but only a limited number of paid-for parking spaces. Blue Badge holder can park for FREE for up to 3 hours. No return with in 1 hour. Whole day rate applies beyond 3 hours. Take tickets to the Security Control Room next to Starbucks to have it validated.

47 Spaces within the car park are equipped with electric vehicle charging points. If visitors require the use of these, a charging card can be purchased from the Facilities Management Team for £10 per card. Otherwise these spaces are available for general visitor parking.

Brent Hubs

Brent Hubs work with residents who find it difficult to access the support they need through mainstream services. They focus on supporting people to help themselves and each other, working with them to solve their problems and build knowledge, understanding and resilience.

To speak to someone from the Brent Hubs Team, call us on 020 8937 1234. Telephones are open Monday to Friday, from 11am to 3pm.

Find out more about activities and support offered by Brent Hubs, including where to find us.

Current opening times

Location	Opening days and times
Brent Civic Centre	Monday 9am - 5pm Tuesday - Friday 9am - 1pm
Brent Hubs Wembley	Monday only 10.30am - 5pm
Brent Hubs Willesden	Monday and Tuesday 10.30am - 5pm
Brent Hubs Harlesden	Monday and Wednesday 10.30am - 5pm
Brent Hubs Kilburn	Wednesday and Thursday 10am - 5pm
The Living Room	Tuesday and Thursday 10am - 5pm
Brent Hubs Kingsbury	Thursday only 10.30am - 5pm

All Hubs are closed 1pm - 2pm for lunch.

Accessibility options

We want as many people as possible to be able to use this website.

There are many ways to access the content on this site or our teams, including text-to-speech, reading and translation support.

You will find more information below on the different ways you can access information on the website depending on your need.

Blind or partially sighted

On our website you can:

navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
navigate most of the website using just a keyboard

If you are blind, we recommend navigating our website using a screen reader for full accessibility and easier navigation.

If you do not have a screen reader, you can still navigate our website using our ReachDeck tool. The options below maybe helpful if you are blind or partially sighted.

How to use the ReachDeck tool

Click on the orange ‘speak’ button, located at the top of every page to access the additional toolbar

Access ReachDeck icon for accessibility tools

2. Pick the option to assist you from the toolbar.

Reachdeck tool bar

Toolbar options

Icon	Option	What is does
	Change settings	Change colours, contrast levels and fonts
	Enlarge text	Zoom in up to 300% without the text spilling off the screen
	MP3 maker	Convert selected text into an MP3, which you can download and listen to an audio version of the page
	Screen Mask	Block distractions on screen with a tinted mask, to help your focus and increase the contrast of highlighted content
	Read text aloud	Begin reading the page or play the current selection
	Read selected text aloud	Reads out the content you place your mouse on or hover over

Deaf or hearing loss

British Sign Language (BSL) users can contact us using their webcam from home with the SignVideo BSL Live service.

Hearing impaired or deaf people can call us using SignVideo from their own home, for free.

The service is available between 9am to 5pm Mondays to Fridays.

Access the signing service

Follow the steps below to make your phone call in BSL:

Step 1: Visit the SignVideo BSL Live website
Step 2: Connect to a SignVideo interpreter
Step 3: Ask for the required council department

If this is your first time, you will need to download a Live Plug-in which will appear as a pop up at the top of your webpage. Please follow the instructions once you are connected to the Web Access page. The Live plug-in enables good video quality and for your calls to be secure.

For troubleshooting and technical guidance, please contact help@signvideo.co.uk or call 020 8463 1120.

Phone or visit us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Speak a different language

You can read our web pages in a different language by using the ReachDeck translation service. Text translation is possible on web pages and PDFs and is available in 90 languages or you can listen to the information in 36 of the most commonly spoken global languages.

How to change language on ReachDeck

Click on the ‘speak’ button, located at the top of every page to access the additional toolbar

Access ReachDeck icon for accessibility tools

2. Choose the translation tool from the toolbar, which is the forth option.

Translation icon highlighted on ReachDeck tool bar

3. Search for the language or pick from the drop down list.

Find a keyboard or mouse hard to use

You can:

navigate most of the website using just a keyboard, where you can 'tab' through content and pages
navigate most of the website using speech recognition software
use the ReachDeck tool to have the content read out to you

To have content read out loud, click on the orange ‘speak’ button, located at the top of every page. Navigate to and select the second option on the ReachDeck toolbar, 'play selection' to have the current page read out to you.

AbilityNet has advice on making your device easier to use if you have a disability:

Find words difficult

We have created content for the Brent website that should be easy to understand for everyone. Where possible we:

use plain and simple English
avoid complicated grammar or jargon
keep sentences short
avoid using words and phrases that you may not recognise

You can also use the ReachDeck tool to:

have the content read out to you
display in pictures instead of words

How to use the ReachDeck tool

Click on the orange ‘speak’ button, located at the top of every page to access the additional toolbar

Access ReachDeck icon for accessibility tools

2. Pick the option to assist you from the toolbar.

select the second option on the ReachDeck toolbar, 'play selection' to have the current page read out to you
select the forth option on the ReachDeck toolbar 'picture dictionary'. Make a selection in the page and click button for a picture dictionary definition.

I am still having difficulty

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille email us at webteam@brent.gov.uk

To help us deal with your enquiry, please try and include as must information as possible, including:

the web address of any pages you're having difficulties with
how you are accessing the site, for example on your phone, on a laptop, on a tablet
If on a laptop or tablet, which browser you are using, for example Edge, Firefox, Internet Explorer, Chrome or Safari
the nature of your disability, if any
a description of the problem.

We'll consider your request and get back to you within 20 working days.