British Sign Language (BSL) users can contact us using their webcam from home with the SignVideo BSL Live service. Hearing impaired or deaf people can call us using SignVideo from their own home, for free. The service is available between 9am-5pm Mondays to Fridays.
Access the signing service
Follow the steps below to make your phone call in BSL:
Step 1: Click on the SignVideo BSL Live button
Step 2: Connect to a SignVideo interpreter
Step 3: Ask for the required council department
If this is your first time, you will need to download a Live Plug-in which will appear as a pop up at the top of your webpage. Please follow the instructions once you are connected to the Web Access page. The Live plug-in enables good video quality and for your calls to be secure.
For troubleshooting and technical guidance, please contact email@example.com or call 020 8463 1120.