The Customer Access Strategy, called ‘Contact Brent’, sets out the Council’s commitment to enhancing the services we provide for our residents and customers. The Strategy was agreed in October 2022 and set the vision for Customer Services in Brent.
This Strategy and our Brent Promise seek to embed a more consistent customer experience across the whole Council.
We commit to:
- resolving your enquiries quickly and keeping you informed if we can't solve it straight away;
- listening to you, making you feel valued and understanding your needs;
- making our services accessible and easy to use;
- being helpful and honest with you.