Important: Customer Services phone line not working
Our main switchboard (020 8937 1234) is not working. This is affecting calls made during the hours of 9am to 5pm, Monday to Friday. We are working hard to fix the problem. In the meantime, there are a number of other ways you can contact us. Thank you for your patience. We are sorry for any inconvenience caused.
Housing assistance
If you are homeless today
Call our homeless team on: 020 8937 2000 (option 2) Normal working hours are Monday to Friday, 9am – 5pm. Outside of these hours, call: 020 8937 1234. When you call, tell them what your situation is and why it’s urgent.
What do you want to do
Find out about
At risk of homelessness and need help
We can provide advice and help to stop or delay you becoming homeless
Keeping you in your home
If you haven't lost your home yet, we may be able to help you stay there
Emergency accommodation
This is a short-term option while we look into your housing situation
Housing options for older or vulnerable people
Depending on your situation there are a wide range of housing options available
Fleeing from domestic abuse
Help and advice if you or someone you know is experiencing domestic abuse and needs housing support
Duty to refer
If you are a public authority or agency, let us know if you are working with someone who is homeless or facing homelessness