My Account maintenance
My Account will be unavailable from 5:30pm on Friday, 12 April until 8am on Monday, 15 April due to essential maintenance work. During this time you will not be able to access My Account services.
We apologise for any inconvenience caused.

Housing assistance

Get help and advice if you are at risk of becoming homeless and find out what support you might be entitled to

If you are homeless today
Call our homeless team on: 020 8937 2000 (option 2) Normal working hours are Monday to Friday, 9am – 5pm. Outside of these hours, call: 020 8937 1234. When you call, tell them what your situation is and why it’s urgent.

Find out about

At risk of homelessness and need help

We can provide advice and help to stop or delay you becoming homeless

Keeping you in your home

If you haven't lost your home yet, we may be able to help you stay there

Emergency accommodation

This is a short-term option while we look into your housing situation

Housing options for older or vulnerable people

Depending on your situation there are a wide range of housing options available

Fleeing from domestic abuse

Help and advice if you or someone you know is experiencing domestic abuse and needs housing support

Duty to refer

If you are a public authority or agency, let us know if you are working with someone who is homeless or facing homelessness