How to complain about one of our services and what we will need from you when you make a complaint.
Information on what we will do when you make a complaint about one of our services.
We do not deal with school complaints. Schools have responsibility for investigating concerns through their own complaints procedure.
Adult and children's social care complaints are governed by their own procedures set out in national law.
Appeal procedures for special educational needs, school admissions, parking tickets, planning applications, housing benefit, council tax and business rates.
If you wish to make a claim for compensation for any loss, damage, negligence, or hurt you believe is our responsibility, then this will be handled by our insurance team.
Find out how to make a complaint about a councillor.