Making a complaint
How to complain about one of our services and what we will need from you when you make a complaint.
How will your complaint be dealt with?
Information on what we will do when you make a complaint about one of our services.
Making a complaint about schools
We do not deal with school complaints. Schools have responsibility for investigating concerns through their own complaints procedure.
Making a complaint about social care
Adult and children's social care complaints are governed by their own procedures set out in national law.
Making an appeal
Appeal procedures for special educational needs, school admissions, parking tickets, planning applications, housing benefit, council tax and business rates.
Claims against us
If you wish to make a claim for compensation for any loss, damage, negligence, or hurt you believe is our responsibility, then this will be handled by our insurance team.
Complain about a councillor
Find out how to make a complaint about a councillor.