Important: Customer Services phone line not working
Our main switchboard (020 8937 1234) is not working. This is affecting calls made during the hours of 9am to 5pm, Monday to Friday. We are working hard to fix the problem. In the meantime, there are a number of other ways you can contact us. Thank you for your patience. We are sorry for any inconvenience caused.
Money and debt directory
If you are struggling to make ends meet or your debt is increasing each month then you may need some help to improve your finances. Asking for help is the best start. Ignoring it will only make it worse. The following organisations provide free advice and support to help you deal with your debt or benefit problems.