Tell us about a change in circumstances

Water main repairs on High Road, Willesden
Thames Water is carrying out essential repairs to an old water main on High Road, Willesden. To keep traffic flowing, temporary traffic lights and parking suspensions are in place. Unfortunately, some motorists are ignoring these restrictions, causing significant congestion. Please do not park in the suspended bays.

The works are expected to last until the first week in October. If possible, please avoid the area during this period. Thames Water apologises for any inconvenience.

Changes to bin collections due to hot weather
To help our collection crews during this week's hot weather, bin collections will begin an hour earlier than usual. For all collections from Tuesday 12 - Thursday 14 August, please make sure you put your bins, sacks and containers out by 6:00am to avoid missed collections. Thank you for your cooperation and support.

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Benefits and money advice

Tell us about a change in your circumstances

You must tell us within one calendar month of the change happening or you may lose benefit.

You must tell us if your circumstances change. Even the smallest of changes can affect the amount of Housing Benefit or Council Tax Support you get.

If you do not tell us about a change that affects your entitlement and we give you too much Housing Benefit or Council Tax Support, then you may have to pay back some, or all, of the money that you have had.

Changes you need to report to us

You must let us know if something changes for you, your partner or those living with you.

Rent or address

A change in rent
if you move to another address within Brent or move out of the borough

Household

If you and/or your partner becomes a student
Marital status: married, divorced or separated from your husband, wife, partner or co-habitant.
Addition to the household, such as a new born baby.
Children's education, such as if they leave school or start university and stop receiving child benefit.
A non-dependant e.g. grown-up children, an adult relative, a partner, or child moves in or out.
A non-dependant starts or stops getting a state benefit.

Income

You or your partner start to receive a state benefit.
Benefits you or your partner receive change or stop.
You or anyone living with you starts working or changes jobs.
You or anyone living with you has a change in wages or savings.
Someone starts or stops receiving Carer's Allowance, or the Carer's Element in Universal Credit, for looking after you.

Temporary absence

If you will be away from your property for a length of time, please tell us before you leave.
Your Housing Benefit can continue while you are away from your home, providing that you return within:
- 4 weeks if you leave Great Britain
- 8 weeks if you have a bereavement of a close relative (A 'close relative' is defined as a mother, father, sister, brother, daughter or son).

If you don’t report a change that affects your entitlement and you’re overpaid Housing Benefit or Council Tax Support, you may be required to repay some or all of the overpaid amount.

Report a change in circumstances

Use My Account to tell us about a change in circumstances.

If you don’t have an account, it only takes a couple of minutes to set up. All you need to get started is an email address to use as a log in.

What happens next

When you report a change of circumstance, we will contact you if we need more evidence or information and explain what you'll need to provide.

Find out more about overpayments.