Some parts of our website and My Account will be unavailable on 22 February 2020.
Customers will not be able to contact us using our online forms or submit a complaint via our website on Saturday 22 February 2020 from 9am to 5pm due to an upgrade being carried out.
Additionally, Housing management and Housing assistance information may be unavailable via My Account during this time. If you need to contact us on Saturday 22 February you can call us on: 020 8937 1234.
You must tell us if there are any changes to your circumstances that may affect you receiving Housing Benefit or Council Tax Support. Any delay may mean you are paid too much benefit which you will have to pay back, or you may be paid too little.
This is because even the smallest of changes can affect the amount of Housing Benefit or Council Tax Support you receive.
How to report a change
To tell us about a change in circumstance you must do this through My Account.