Order a new or replacement bin

When you can order a bin or sack

You can request a new or replacement bin or sack if:

• you have moved into a home and there are no bins or recycling sacks
• your bin or sack has been lost or stolen
• your bin or sack is damaged
• you need a larger or additional bin or sack.

What you can request

You can request: a grey bin for general rubbish a blue-lidded bin for recycling a blue sack for paper and cardboard a food waste caddy. A charge applies for some rubbish and recycling bins.

If you live in a block of flats and need a replacement communal bin, contact your managing agent or housing provider.

What happens next?

We will assess your request and contact you if we need any more information or there is an issue with your request.

If you are entitled to a free bin or sack, we aim to deliver it within 10 working days. If you need to pay for a general rubbish bin, an assessment will need to be made.

If you live in a block of flats

If you use communal bins and need a new or replacement bin, contact your managing agent, landlord or housing provider.

If you use bags instead of bins

Some properties, including homes on the North Circular (A406) and some flats above shops, use bags instead of bins. You can collect recycling bags free of charge from your local Brent library or order more recycling bags online.

Garden waste bins

If you subscribe to our garden waste service and your bin has been lost, stolen or damaged, contact us about a replacement.

If you need an additional green bin or more biodegradable sacks, you can add another garden waste collection to your subscription.

Manage your garden waste service.