Important: Customer Services phone line not working
Our main switchboard (020 8937 1234) is not working. This is affecting calls made during the hours of 9am to 5pm, Monday to Friday. We are working hard to fix the problem. In the meantime, there are a number of other ways you can contact us. Thank you for your patience. We are sorry for any inconvenience caused.

On 1 June 2025, it will be illegal to sell single use vapes.

Businesses will no longer be able to sell single use vapes, which are often called disposable vapes. The ban is being put in place to reduce the waste and recycling issues caused by single use vapes.  

If you are a local business, read and take action as shown in the Government Guidance.

Business support

Primary Authority Membership: providing long term support across all areas of business