Important: Customer Services phone line not working
Our main switchboard (020 8937 1234) is not working. This is affecting calls made during the hours of 9am to 5pm, Monday to Friday. We are working hard to fix the problem. In the meantime, there are a number of other ways you can contact us. Thank you for your patience. We are sorry for any inconvenience caused.

Have your Say on cleaner, healthier waterways!
RRR Consultancy Ltd is researching air pollution, fuel use, and energy options among London boat dwellers to inform policy and support cleaner energy choices. Boaters are invited to participate in a survey or interviews to help shape a more sustainable waterways strategy.
Take part by completing a short online survey by Friday 30 May 2025.

Air quality monitoring and reports