Pest Control for your home

Please read the following terms and conditions that apply to your treatments including cancelling, missing or rearranging your appointments:

Reports are sent electronically by email to the person making the booking and occupiers where this information is given. This will include details of both parties.

Terms and conditions

•  If you miss your appointment or it cannot take place because, for example, an adult is not at home at the arranged time, the required preparation has not taken place or the occupant declines to allow the treatment to take place, the appointment will not be rearranged and no refund will be made.
•  If you want to cancel your appointment, your treatment fee will be refunded minus an administrative charge of £50.00, provided at least two working days’ notice is given.
•  If you want to cancel your appointment the same day as your visit, no refund will be made.
•  If you wish to cancel an appointment where the treatment has already started, no refund will be made (regardless of the notice given).
•  If an active infestation cannot be found, your treatment fee will be refunded minus an administrative charge of £50.00. If treatment and/or baiting has commenced, no refund will be given.
• Depending on the pest we are treating, we will provide you with one additional visit between 2 and 6 weeks from the last original booking, please see your booking confirmation for specific terms relating to your pest
•  If we are unable to access the site, due to you or your tenant not being at home or not allowing us access, any future visits will be chargeable.
•  If we are unable to fulfil an appointment (for example due to inclement weather, staff sickness or transport issues), a suitable alternative will be offered at your convenience, subject to availability.
• If no satisfactory appointment can be arranged, a partial refund for the cost of one visit will be issued.
•  Any further additional visits are chargeable, the cost of additional visit is dependent on the pest being treated.
  
  

If you have any questions or queries, please email us on pest.control@brent.gov.uk