Wembley Primary School - Receptionist/Administrator

Like the phoenix we Rise to our Challenges, Strengthen our Learning and Shine in Our Community

The school

Wembley Primary School is a four form entry community school in the borough of Brent. Wembley Primary School is a four form entry community school in the borough of Brent.  

We are determined and ambitious = Successful, Creative Learners
Positive and Inclusive = A caring, school community
Show kindness and empathy = A nurturing place to grow

The role

Wembley Primary School is a vibrant and inclusive learning environment dedicated to fostering the academic and personal growth of all our pupils. We are seeking to recruit a school receptionist/administrator with enthusiasm and energy who is committed to ensuring the ethos or our school is upheld and shared with our school community. You will work effectively as part of a school team, building excellent relationships with families to consider the best possible outcomes to support our families.

Role Purpose:

To serve as the first point of contact for visitors, parents, pupils, and staff, providing a professional, welcoming, and efficient reception service that supports the smooth running of the school office and upholds the school’s vision and values.

Duties and responsibilities

Reception and Front of House

• Act as the first point of contact for all visitors, parents, pupils, and staff, ensuring a warm, professional, and courteous welcome.
• Manage the school’s main telephone line, responding to and directing calls promptly and efficiently.
• Handle face-to-face enquiries with professionalism, providing accurate information or directing to the appropriate staff member.
• Monitor and control access to the school site in line with safeguarding procedures, including signing in visitors, checking identification, issuing visitor passes, and informing visitors of health and safety and safeguarding protocols.
• Be vigilant and report any unknown or suspicious individuals on the premises in accordance with safeguarding policies.

Administrative Support

• Assist with managing the school’s email inbox, ensuring timely responses and forwarding messages to relevant staff.
• Organise and distribute incoming and outgoing post.
• Maintain manual and computerised records, ensuring accuracy and confidentiality in line with data protection laws.
• Support staff with administrative tasks such as filing, photocopying, and printing, ensuring equipment is operational.
• Assist in organising school events, parents’ evenings, and meetings, including room bookings and preparation.
• To support the newly formed Parent Staff Association
• Organise club lists and music timetables, including adding information to ParentPay

Communication

• Draft and send professional email responses that reflect the school’s ethos.
• Support the distribution of school communications including letters, newsletters, and social media updates.
• Provide information and support to pupils and staff as needed.

Attendance Support

• Report issues of lateness or absence to the Attendance Officer

SEN support

• Complete online authorisation of timesheets in accordance with school procedures and deadlines.
• Notify the SEN team promptly of any SMSAs (who provide lunch time cover for SEND pupils) who are absent.

Other Responsibilities

• Report any issues or faults with school IT systems or office equipment promptly.
• Maintain a tidy, organised, and welcoming reception area.
• Ensure notices on the noticeboard and those displayed in the reception area are kept up-to-date.
• Undertake training as required to develop skills and knowledge relevant to the role.
• Comply fully with all school policies, including safeguarding, health and safety, and confidentiality.

The person

Skills and Qualities Required

• Excellent interpersonal and communication skills.
• Strong organisational skills and attention to detail.
• Ability to work calmly and efficiently under pressure.
• Discretion and respect for confidentiality.
• Proficiency in using office IT systems, including email, databases, and MS Office.

Other areas of responsibility

General Duties

Safeguarding

• Work in line with statutory safeguarding guidance (e.g. Keeping Children Safe in Education, Prevent) and our safeguarding and child protection policies
• Work with the designated safeguarding lead (DSL) to promote the best interests of pupils, including sharing concerns where necessary
• Promote the safeguarding of all pupils in the school

Please also see Person Specification

If you are passionate about improving pupil attendance and believe you can make a difference, we would love to hear from you!