Repairs revolution for Brent tenants

Faster response times and a dedicated mould squad are two of the biggest benefits Brent tenants and leaseholders will see, once the council’s new repairs model gets underway.

Today (10 February), Brent’s Cabinet approved the pioneering new approach. From 1 April, four contractors – rather than one – will be responsible for responsive repairs (e.g. fixing leaks, doors fences and walls), planned maintenance (e.g. roof replacements, kitchen upgrades and fire safety works), as well as bringing empty council properties back into use.

It will also introduce a new in-house team, or “mould squad”, dedicated to tackling persistent issues of damp and mould in older properties. By bringing this critical function in-house, Brent is reinforcing its commitment to safeguarding residents’ health and well-being.

Having four teams on hand means tenants will be offered a more flexible, efficient, and responsive service with reduced delays.

Cllr Fleur Donnelly-Jackson, Cabinet Member for Housing and Residents Services, said: “We’ve listened to our tenants and leaseholders, and our radical new approach has been directly shaped by their feedback.

“With these contracts, we’re also looking to expand local employment opportunities and boost Brent’s economy.”

Through surveys, workshops, and direct involvement in contractor selection, residents told the council that they wanted better communication, faster repair times, and better customer service. The new model was built to address these concerns, ensuring a more tenant-focused approach to repairs.

Wates Property Services will oversee estates and council homes in the west of the borough, while Mears Limited and Greyline Builder Limited will cover estates in the east.

For more details on the new contracts, email housingfeedback@brent.gov.uk