Should you have any queries about the site please email email@example.com.
What personal information do we collect?
Brent Council operates its Trading Standards Service on a joint consortium basis with the London Borough of Harrow, with The London Borough of Brent being the lead authority. Our Trading Standards Service shares some information it holds nationally with other local authority Trading Standards departments and in certain circumstances, other regulators.
In some areas, we may ask you to register your name, email address and relevant personal details. We will also collect information from you if you complete any other forms on our site or if you contact us with comments or specific requests.
This information is only used for the intended purpose and, if we wish to use it for any other purpose, we will normally ask you first. In some cases the council may use your information for another purpose if it has a legal duty to do so, or to provide a complete service to you, or if there is a risk of serious harm or threat to life.
If you choose to complete any of our on-line forms, Brent Council will not use the personal information you provide us with for marketing purposes without first gaining your consent.
We may pass your details on to third party service providers who are contracted to Brent Council in the course of dealing with your request. These third parties are obliged to keep your details securely, will use them only to fulfil the request and will dispose of the information at the appropriate time.
We will only use personal information you send us for the purposes for which you provide it. Once your information has been collected by the council, it may be used by other council departments, where necessary, to provide a complete service to you. It is for this reason that we do link your information together, for example, to save you providing your information more than once.
We will only hold your information for as long as necessary for these purposes and will not pass it on to any other parties, except where required to carry out our duties and functions as a local authority or if there is a risk of serious harm or threat to life. Some information you provide for Housing Benefit purposes may be shared with social and private landlords where there the law allows this.
All employees and subsidiaries who may have access to your personal data are obliged to respect the confidentiality of your personal data. All your communications to us are protected against unauthorised access by third parties.
This authority is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud.
It may also share this information with law enforcement agencies and other bodies responsible for auditing or administering public funds for these purposes.
We give you the option of using a secure transmission method to send us the following types of personal data:
- primary personal data (such as name and contact details)
- identifiers (such as credit card details, website password)
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.
We ensure that your personal data will not be disclosed to government institutions and authorities except if required by law or other regulation.
The Council will send you informational matters if you have provided contact details to any of the council’s services. It will usually do this by email and provide you with a simple opt-out process if you do not wish to receive further communications.
The Council shall ensure that it will not send you direct marketing information without you opting in first.
Email monitoring policy
The use of Brent Council's email system may be monitored and communications read in order to secure effective operation of the system and for other lawful purposes.
Detect and prevent fraud or crime
Brent Council is required by law to protect the public funds it administers. We may use any of the information you provide to us for the prevention and detection of crime. We may also share this information with other bodies that are responsible for auditing or administering public funds including the Audit Commission, the Department for Work and Pensions, and other local authorities, HM Revenue and Customs, and the Police.
In addition to undertaking our own data matching to identify errors and potential frauds we are required to take part in national data matching exercises undertaken by the Audit Commission. The use of data by the Audit Commission in a data matching exercise is carried out under its powers in Part 2A of the Audit Commission Act 1998. It does not require the consent of the individuals concerned.
In limited situations we may monitor and record electronic transactions (website, email and telephone conversations). This will only be used to prevent or detect a crime, or investigate or detect the unauthorised use of the telecommunications system and only as permitted by the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000.
Asking us for information we may hold about you
You can ask us for information we may hold about you by emailing the Data Protection Officer firstname.lastname@example.org. Or you can send postal mail to The Data Protection Officer, Brent Civic Centre, Engineers Way, Wembley, United Kingdom, HA9 0FJ. We will inform you within 40 days if we store any personal information about you.
You may also write to the above address to request a copy of your information and we will provide you with a legible copy of the personal data which we keep about you and to which you are entitled. This will be sent to you within 40 days of your request- although we may require proof of your identity and information to locate your personal data.
We will provide the information without any charge.
We will treat any personal information by which you can be identified (i.e. name, address, email and the like) in accordance with the provisions of the Data Protection Act of 1998.If you have an enquiry or concern regarding the processing of personal data by Brent Council, please contact:
The Data Protection Officer, Brent Civic Centre, Engineers Way, Wembley, United Kingdom, HA9 0FJ. Or you can send your request by email to email@example.com
If you are not satisfied with our response to your concern: you may wish find out how to make a complaint or Brent Customer Services.
Alternatively, you can contact the Information Commissioner, in writing at Wycliffe House, Water Lane, Wilmslow, Cheshire, CK9 5AF or report your concern online.
Further information can be found in our data protection leaflet
Code of Data Matching Practice
This authority is required by law to protect the public funds it administers. It may share information provided to it with other bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.
The Audit Commission appoints the auditor to audit the accounts of this
authority. It is also responsible for carrying out data matching exercises, although this authority may also participate in exercises carried out by other agencies.
Data matching involves comparing computer records held by one body
against other computer records held by the same or another body. This is
usually personal information. Computerised data matching allows potentially fraudulent claims and payments to be identified. Where a match is found it indicates that there is an inconsistency which requires further investigation.
No assumption can be made as to whether there is fraud, error or other
explanation until an investigation is carried out.
The Audit Commission currently requires us to participate in a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to the Audit Commission for matching for each exercise, and these are set out in the Audit Commission's handbooks, which can be found at www.audit-commission.gov.uk/nfi
The use of data by the Audit Commission in a data matching exercise is
carried out with statutory authority under its powers in Part 2A of the Audit Commission Act 1998. It does not require the consent of the individuals concerned under the Data Protection Act 1998.
Data matching by the Audit Commission is subject to a Code of Practice.
Please note that the use of SMS is entirely voluntary. If you make use of these services, please take time to read through the guidelines that apply to them.
The transmission of SMS messages via public networks is an unprotected medium, and these messages can potentially be intercepted and tampered with by third parties. This means that third parties are able to not only intercept the contents, but also to amend them and also identify the recipient and sender of the SMS message.
Brent Council is not responsible if a short message (SMS) is unable to reach the recipient on time or is unable to reach the recipient at all. For technical reasons, Brent Council is unable to guarantee the availability of the SMS service. Brent Council does not accept any liability whatsoever for losses resulting from SMS messages being received late or not at all.
All short messages sent from Brent Council to the recipient are not chargeable at the point of sending. Brent Council reserves the rights to make the final decision on charging for sending short messages. Although Brent Council provides SMS services free of charge, users may be charged extra by their mobile phone operator for messages. Brent Council shall not be held liable for such costs.
Brent Council will only hold sufficient personal details for the sending of short messages. The personal details held will only be used for the intended lawful purpose and Brent Council will not disclose this information to any third party unless required to do so by law.
Summary of terms
Browser - Software used to locate and display Web pages. Popular ones are Microsoft Internet Explorer, Firefox, Safari, Chrome and Opera.
If you want to delete any cookies that are already on your computer, please refer to your file management software or you can access them through some types of browser. More information about cookies, including how to block or delete them, can be found at AboutCookies.org
IP (Internet Protocol) - All networks connected to the internet use IP, the technical standard which allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.
IP address - Each device connected to the Internet will be allocated an IP address which may look something like 220.127.116.11
Web server - The host computer that generates the contents of the web page before it is sent to your computer.