Trees, hedges and grass maintenance

Street trees

We are responsible for maintaining approximately 17,000 trees on the public highway. These trees are inspected regularly and are proactively maintained.

Major works where our contractors use climbing equipment are performed on a cyclical basis. The cycles vary from two years upwards depending on factors such as type of tree and distance from houses. Minor work such as the removal of shoots from the base of the tree is done every year.

How we work

We will:

  • maintain all trees on the public highway in a safe and healthy condition
  • not remove established trees on the public highway unless they are dead, diseased or dangerous or there are other issues such as access to pavements and roads
  • keep trees unless there are good arboricultural, environmental, or risk-related reasons not to do so.

Our tree management policy document states certain actions we will not take. We will not, for example, attempt to remove or disturb birds or prevent leaves from falling in the autumn.

Individual land or house owners are responsible for maintaining any trees, hedges or shrubs which overhang a public highway from their own property. You can read more about this on the Private trees and hedges tab on this page.

Contact us about trees

To enquire about a tree on a street please fill in our street tree enquiry form.

To report a fallen tree - Call us on 020 8937 5050. 

Requests for tree planting

If you want a tree planted on your street contact us with your request. We will plant as many trees each winter as our budget allows. We regard tree planting as a long term investment not short term expediency so any requests unfulfilled one winter will be considered the following year.

Sponsor a tree scheme

This scheme allows you to pay for a tree to be planted on the public highway. The cost is currently £250 per tree.

Call us on 020 8937 5050  if you want to discuss the scheme in more detail.


We are responsible for maintaining grass verges on the public highway, including on roundabouts, compounds, central reserves and roadside verges, to ensure that people can use roads and pavements safely.

We do not cut grass that is privately owned or on properties or estates owned by groups other than us.

We will:

  • cut grass verges six times a year.
  • make sure that all grassed edges are trimmed back to the grassed areas.
  • remove all grass clippings that fall outside the grassed area immediately after cutting (grass clippings will lie where they fall on grass areas).

Report overgrown areas

Request grass cutting

You can also request grass cutting via our Cleaner Brent app.

Once you have reported your inquiry we will:

  • inspect the grass verge within two working days
  • arrange for the grass verges to be cut, if necessary within five working days of carrying out the inspection.

At present, no repairs to grass verges are being carried out.


Private trees and hedges

Complaints about trees and hedges on private property blocking public access

Homeowners are responsible for the maintenance of any tree or hedge near a public highway and we will carry out pro-active inspections and inform the owners of any hazardous overhanging foliage.

You can report dangerous overhanging foliage by using our Cleaner Brent app, or report contact us online
We will give notice to owners seeking their co-operation in trimming back vegetation. After the expiry of the notice, we will arrange for the works to be done and recover the cost from owners.

Enquiries about trees in private gardens

Our principal tree officer Lawrence Usherwood is able to provide advice on trees situated in privately owned gardens as well as providing information regarding trees protected by Tree Preservation Orders and within conservation areas.

To speak to Lawrence Usherwood call 020 8937 5210 and choose option 4.