You have a right to access your personal data and relevant supplementary information. This is known as a Subject Access Request. Further information can be found at www.ico.org.uk.
How to make a request
You can log in to My Account and submit a SAR request, which allows you to monitor the progress of your request online. Once you have logged in, navigate to 'Request for Information'.
Alternatively, request an application form by sending an email to firstname.lastname@example.org.
What happens next
You should receive a response within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests as described under the ICO’s SAR code of practice. In this case, we will notify you and keep you updated within the month deadline.
In most cases we cannot charge you a fee to comply with a subject access request. However, where the request is considered manifestly unfounded or excessive we may charge a “reasonable fee” for the administrative costs of complying with the request. We may also charge a reasonable fee if you request further copies of your data following a request. We would base this fee on the administrative costs of providing further copies.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of the other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. As we are a large organisation with multiple departments and systems, we may also contact you to ask you for further information in relation to your request to help locate the information you have asked for.